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xroom.app frequently asked questions
I cannot find my question in your FAQ - how do I contact you directly for support?
This FAQ does not cover every possible question, unfortunately, but we do our best to keep it updated based on feedback from our customers. If you would still like to contact us directly after using the FAQ search menu above - we ask you to kindly email us at support@xroom.app.
Do I need to hire or be a developer to set up a white label space?
No. You can set up your space in less than 5 mins via our dashboard. If you can use Microsoft Word or check your email - that should be more that sufficient to setup your white label space. The only minor technical action you will have to take is to add a cname record via your domain name registrar. Your registrar can usually help with such inquiries and if you still have concerns we are also happy to assist as much as possible.
How can I redeem a gift code or license code?
You can redeem your gift code or license code by logging into our dashboard: here

Once logged in you may click on Subscriptions on the left side menu. Then scroll down to the Gift code section. Enter your gift code or license code and click the redeem gift code button.
Why is my microphone or camera not being detected?
A microphone or camera must be visible to the browser since xroom.app is running inside of it. It should run fine on all main platforms (Windows, Linux, OSX, Android and iOS*) as long as you are using a modern browser. Please check your browser configurations and permissions first. Otherwise, try another browser. *All iOS users should be aware that Apple only provides cam/mic access via Safari. For more help, please check out this link here.
Why is the audio and video quality reduced?
Our solution uses P2P (Peer to Peer) tech and end-to-end encrypted meaning we don't use a server to host your video conference/webinar. Your session quality is dependent on your connection. However, if you've got a decent connection, aren't exceeding too many participants (8 for a conference, 16 for a webinar) or trying to connect with someone with a slow connection you should have no problems. Otherwise, please give our Boosters a try.
How can I be sure that you do not secretly watch me?
Our architecture is peer-to-peer based. Your video, sound and text do not transfer via or reach our servers. When using Boosters in non-p2p mode, we still do not have access thanks to an extra layer of end-to-end encryption.